Iskconbooks ("we", "us", "our"), operating the website iskconbooks.in, is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website to purchase books.

1. Information We Collect

• Name, email address and phone number
• Shipping and billing address
• Order history and preferences
• Payment information (processed securely by our payment partners — we do not store your card, UPI or bank details on our servers)

2. How We Use Your Information

• To process and deliver your orders
• To send order confirmations, shipping updates and support communication (email / WhatsApp)
• To respond to customer service requests
• To improve our website and product offerings

3. Payment Security

All online payments are processed through PCI-DSS compliant, RBI-authorised payment gateways (Razorpay / PayU). We do not collect or store your full card number, CVV or net-banking credentials at any point — these are handled directly by the payment gateway over an encrypted (SSL/TLS) connection.

4. Information Sharing

We do not sell, rent or trade your personal information to third parties. We only share necessary details (such as your name, address and phone number) with our courier partners for the purpose of order delivery, and with payment gateways for the purpose of processing payments.

5. Cookies

We use cookies/session storage to remember items in your shopping cart and to keep you logged in to your account. You can disable cookies in your browser settings, though some features of the site may not work correctly without them.

6. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at iskonbooks.in@gmail.com.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:
📞 +91 78020 12002  |  ✉️ iskonbooks.in@gmail.com